Title

CV - Prof. Dr. Sany Sanuri bin Mohd. Mokhtar

Creator

Sany Sanuri bin Mohd. Mokhtar

Source

UUM Portal

Date

%UTC %b %14

Language

English

Bibliography

PUBLICATION
Mokhtar, S.S.M.

(2013). Innovation process from the perspective of measurement. International journal of innovation and applied studies. 3(1), 255 - 261.
(2013). The moderating effect of long-term orientation culture on the relationship between trust, personalization and customer satisfaction and loyalty: a proposed framework. International journal of academic research in business and social sciences. 3(9), 117 - 131.
(2013). �temporary non-appearance of memory� among the interviewees: methodology enhancement in qualitative research for achieving high quality data. Middle-east journal of scientific research . 13(), 16 - 22.
(2013). The effects of customer focus on new product performance. Business strategy series. 14(2/3), 67 - 71.
(2013). Sustaining a quality management system: process, issues and challenges. Business strategy series. 14(4), 123 - 130.
(2013). Examining the relationship among tqm, organizational learning and innovation performance. World applied sciences journal. 23(13), 22 - 26.
(2013). Analisa jurang pelaksanaan amalan 5s kajian kes jabatan pentadbiran di uum. International journal of business and technopreneurship. 3(1), 141 - 159.
(2013). An empirical investigation of brand loyalty behavior among hotel employees in northern malaysia. International journal of business and social science (ijbss). 4(2), 138 - 148.
(2013). Analisa jurang pelaksanaan amalan 5s kajian kes jabatan pentadbiran di universiti utara malaysia (uum). International journal of business and technopreneurship. 3(), 00 - 00.
(2014). How innovation capability can be a mediate between knowledge management and innovation performance?. International business management. 8(2), 118 - 125.
(2014). The effect of tqm practices on technological innovation capabilities: applying on malaysian manufacturing sector. International journal for quality research. 8(2), 197 - 216.
(2014). Key elements of market orientation on malaysian smes performance. Journal of muamalat and islamic finance research. 15(1), 49 - 64.
(2014). The role of long-term orientation and service recovery on the relationships between trust, bonding, customer satisfaction and customer loyalty: the case of nigerian retail banks. Asian social science . 10(2), 209 - 220.
(2014). Attainment of capital and competency towards intrinsic career success. . Journal of emerging economies and islamic research. 2(1), 1 - 12.
(2014). �my problem solved, that�s all !!�: a phenomenological approach to consumer complaint redressal in malaysia.. Procedia - social and behavioral sciences. 130(), 431 - 438.
(2014). Effects of customer relationship management strategy on callcentre�s employee intention to quit: evidence from malaysia call centers. Procedia - social and behavioral sciences. 130(), 305 - 315.
(2015). Relationship marketing, long term orientation and customer loyalty in higher education. Mediterranean journal of social sciences. 6(4), 466 - 474.
(2015). Does service recovery lead to customer satisfaction and loyalty in airline industry? a perceived justice theory approach.. World applied sciences journal. 33(2), 256 - 262.
(2015). Moderating effect of perceived risk on the relationship between product safety and intention. Advanced science letters. 5(), 205 - 212.
(2015). Impact of relational dynamics on customer loyalty in higher education sector: the moderating role of long term orientation. International journal of management sciences. 5(3), 196 - 205.
(2016). Automotive after-sales service quality attributes and customer loyalty: an empirical study of malaysian national carmakers. Asean entrepeneurship journal. 2(2), 70 - 79.
(2014). The influence of crm organization and knowledge management on employee job satisfaction and intention to quit: malaysia call center perspective.. World applied sciences journal. 32(12), 2412 - 2420.
(2014). The consequences of qualitative overstretch on employee intention to quit in malaysia crm call centers. Journal of human resources management and labor studies. 2(2), 55 - 70.
(2014). The effect of tqm practices on technological innovation capabilities: applying on malaysian manufacturing sector. International journal for quality research. 8(2), 197 - 216.
(2017). Does interaction between tqm practices and knowledge management processes enhance the innovation performance? . International journal of quality & reliability management . 34(7), 955 - 974.
(2015). Automotive after-sales service quality and relationship quality in malaysian national car makers . International academic research journal of business and technology. 1(2), 165 - 174.
(2016). Exploring the antecedents of customer loyalty in the malaysian retail sector . International review of management and marketing. 6(3), 577 - 583.
(2012). The influence of educational-factor capital on the tangible career outcomes of mba graduates.. International journal of business management studies. 4(1), 31 - 43.
(2012). The impact of crm implementation on employee job satisfaction and intention to quit: evidence from malaysia call centers. International journal of multidisciplinary thought. 2(3), 177 - 183.
(2012). A review on the role of managerial levers in innovation management. International journal of contemporary business studies. 3(6), 6 - 14.
(2012). Determinants of customer behavioural responses in the nigerian retail banks: structural equation modeling approach . African journal of business management. 6(4), 1652 - 1659.
(2016). Ethical marketing practices viewed through consumer spectacles eti?ne marketin�ke prakse promatrane o?ima potro�a?a. Trziste. 28(1), 29 - 45.
(2016). What determines adoption of e-banking among nigerians? a conceptual approach . Journal of emerging economies and islamic research. 4(2), 1 - 12.
(2016). Linking attitude to actual purchase of herbal product in malaysia: the moderating role of perceived risk. Journal of asian business strategy . 6(2), 22 - 30.
(2016). Mediating effect of satisfaction on service quality, image and student loyalty in higher education. Iosr journal of business and management . 18(2), 69 - 72.
(2016). Moderating effect of technology innovation on service quality, image and student loyalty in higher education.
international journal of management research and review . 6(4), 502 - 510.
(2016). The influence of e-satisfaction, e-trust and hedonic motivation on the adoption of e-banking and its determinants in nigeria: a pilot study. Mediterranean journal of social sciences. 7(1), 54 - 63.
(2016). The actual purchase of herbal products in malaysia: the moderating effect of perceived benefit. The european proceedings of social & behavioural sciences . XIV(), 83 - 88.
(2016). An exploratory study of muslim consumers� expectation of an islamic�based retail store and their patronage motive. The european proceedings of social & behavioural sciences . XIV(), 731 - 736.
(2016). Analysis of service quality, university image and student satisfaction on student loyalty in higher education in nigeria.. International business management. 10(12), 2490 - 2502.
(2016). Leadership quality and the performance of market driven organizations.. Research journal of applied sciences. 11(6), 304 - 309.
(2017). The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants. International journal of bank marketing. 35(4), 558 - 582.
(2017). Quality management system iso 9001:2008 and iso 9001:2015 standards within higher education institutions . Journal of global business and social entrepreneurship (gbse) . 3(6), 40 - 46.
(2017). Quality management system, employee satisfaction and employee performance in private higher education institutions: a proposed framework.
international journal of management research and review . 7(6), 681 - 686.
(2017). Effect of procedural justice, perceived safety and forgiveness in nigeria�s domestic airline service. International journal of supply chain management. 6(2), 183 - 189.
(2017). Effect of perceived safety, procedural justice on domestic airline passengers of nigeria. Journal of business and retail management research . 12(1), 161 - 168.
(2017). Managing consumer-based brand equity through brand experience in islamic banking. Journal of islamic marketing. 8(2), 218 - 242.
(2017). Employee critical psychological states as determinants of employee brand equity in banking: a multi-group analysis. Banks and bank systems. 12(3), 61 - 73.
(2017). Managing absorptive capacity to enhance the influence of tqm practices on product innovation performance. International journal of economic research. 14(20), 1 - 8.
(2017). Facilitating conditions and perceived security as antecedents of trust among e-banking customers in nigeria. International journal of economic research. 14(20), 1 - 12.
(2012). Assessing the mediating role of marketing capability in the relationship between tqm practices and innovation performance dynamic capabilities approach . International journal of business and social science (ijbss). 3(23), 165 - 176.
(2017). The impact of hospital reputation on patient loyalty. International journal of economic research. 14(20), 1 - 9.
(2018). The strategic options to enhance the competitive advantage of malaysian restaurant sector. Geojournal of tourism and geosites. 21(1), 123 - 132.
(2018). Employee brand equity and brand empowerment in islamic banking: mediating role of brand psychological ownership. Academy of accounting and financial studies journal. 22(SI), 1 - 5.
(2017). Image, perceived quality, perceived value and student loyalty in the higher education institutions. International journal of economic research. 14(2), 371 - 380.
(2017). Employee critical psychological states as determinants of employee brand equity in banking: a multi-group analysis. Banks and bank systems. 12(3), 61 - 73.
(2017). Managing consumer-based brand equity through brand experience in islamic banking. Journal of islamic marketing. 8(2), 218 - 242.
(2018). Brand equity and the role of emergency medical care service quality of private cardiac institutes: an empirical investigation . International journal of pharmaceutical and healthcare marketing. 12(1), 44 - 60.
(2018). The impact of automotive after-sales service quality and alternative attractiveness on customer loyalty. International journal of supply chain management. 7(1), 177 - 187.
(2018). Do risk and fun matter in the adoption of mobile commerce in nigeria? a pls-sem approach. Advanced science letters. 8(2018), 507 - 518.
(2018). The antecedents� strategies and processes of product innovation performance. Management science letters. 8(11), 1183 - 1198.
(2018). Conceptualizing the relation between halal logo, perceived product quality and the role of consumer knowledge. Journal of islamic marketing. 9(4), 727 - 746.
(2018). Evaluating relationship between islamic store image and malay muslim consumer attitudes� in patronizing a store. International journal of supply chain management. 7(6), 108 - 113.
(2019). Tourism intention: the empirical investigations of pull, push and perceived security factors in nigeria. Geojournal of tourism and geocites. 25(2), 358 - 374.
(2019). The antecedents of online shopping website continuance intention. International journal of innovative technology and exploring engineering. 8(8S), 76 - 79.
(2019). Relationship of quality management system iso 9001:2008 and employee performance in private higher education institutions. Journal of advanced research in dynamical & control systems. 11(05), 1090 - 1094.
(2019). Does e-satisfaction mediate the relationship between e-banking adoption and its determinants; hybrid approach to tam. Journal of adv research in dynamical & control systems. 11(05), 602 - 613.
(2019). Water sustainability in campus: a framework in optimizing social cost . International journal of recent technology and engineering. 8(2S2), 183 - 186.
(2019). The mediating effect of human capital on the relationship between strategic innovation and the performance of manufacturing smes in yemen. Organizations and markets in emerging economies . 10(1), 57 - 77.
(2019). Does halal logo influence muslim purchase decision? a comparative study between extrinsic and intrinsic religious people. Voice of academia. 15(2), 61 - 68.
(2019). Consumer purchase intention on halal packaged food products: does halal logo and ingredients matter? . Journal of islamic, social, economics and development . 4(23), 78 - 86.
(2019). Reliability and validity of instruments measuring individual lifestyle scale. International journal of engineering and advanced technology (ijeat). 9(1), 2548 - 2552.
(2020). Does halal product availability and accessibility enhanced halal awareness and intention to purchase halal packaged food products: malaysia and thailand�s halal industry perspective . International journal of supply chain management. 9(1), 921 - 930.
(2019). Accessibility, security, trust, service quality, and satisfaction the most significant antecedents affects online banking users. journal of computational and theoretical nanoscience. 16(12), 4985 - 4990.
(2020). Linking brand engagement to customer-based brand equity and role of brand experience, brand personality, and brand affect: a case of automobile market of pakistan. Management science letters . 10(10), 2237 - 2248.
(2020). E-banking as a financial supply chain system: can e-tam improve trust and the rate of adoption? . International journal of supply chain management. 9(2), 216 - 226.
(2020). The service excellence performance of public universities in malaysian - an internal client�s experiences. Journal of educational research and indigenous studies. 1(1), 1 - 13.
(2020). Service excellence in the malaysian public university: a pilot study. European academic research. 8(1), 1 - 17.
(2020). The influence of service quality and brand reputation on customer satisfaction in zakat institution . International journal of supply chain management. 9(2), 240 - 244.
(2020). Market readiness and the success of green implementations: are they linked?. Test engineering and management . 83(March-April), 2948 - 2951.
(2020). Green innovation: is it a marketing strategy to enhance organizational sustainability?. Test engineering and management. 83(March-April), 2952 - 2970.
(2013). Modelling the mediation effect of service recovery on the relationship between customer complaints and customer loyalty in retail banking industry . Modelling the mediation effect of service recovery on the relationship between customer complaints and customer loyalty in retail banking industry. 3(4), 32 - 38.
(2012). Analisa jurang pelaksanaan amalan 5s kajian kes jabatan pentadbiran di universiti utara malaysia (uum) . International conference & carnival on management system (incams). 2(), 00 - 00.
(2014). Sistem pengurusan kualiti islam; aspek tanggungjawab pengurusan dan jawatankuasa syariah . Seminar pengurusan kualiti islam (i-qam)2014. 1(), 0 - 0.
(2015). Store choice criteria in small scale retail store: a survey on muslim consumers patronage behavior in malaysia.. 3rd international conference on rural development and entrepreneurship (icore2015): �technology, innovation and creativity� . 3(), 00 - 00.
(2011). Direct and indirect effect of internal market orientation on employee brand citizenship behavior: a theoretical framework. Developing a comprehensive performance measurement model for public sectors. 1(), 1 - 6.
(2011). Developing a framework for assessing individual capital, competencies, and career success of mba graduates. Transforming human capital in innovation - led economy. 1(), 716 - 728.
(2010). The relationship between internal market orientation and employee loyalty behavior. 5th national human resource management conference 2010. 1(), 232 - 240.
(2015). People, programme structure and education cost: does it matter to student intentions on selecting higher education institution?. 2nd international conference on innovation and sustainability (icois2015). 1(), 00 - 00.
(2012). The impact of crm implementations on employee job satisfaction and attrition rate: evidence from malaysia call centers. . The impact of crm implementations on employee job satisfaction and attrition rate: evidence from malaysia call centers. . (), 1 - 11.
(2012). The moderating effect of organizational culture between proactive market orientation and hotel business performance in thailand. The moderating effect of organizational culture between proactive market orientation and hotel business performance in thailand. (), 1 - 12.
(2017). Facilitating conditions and perceived security as antecedents of trust among e-banking customers in nigeria. 4th conference on business management (cbm 2017)?: towards industrial revolution (ir) 4.0 . (), 1025 - 1036.
(2017). The impact of hospital reputation on patient loyalty. 4th conference on business management (cbm 2017)?: towards industrial revolution (ir) 4.0 . (), 133 - 139.
(2013). Analisa jurang pelaksanaan amalan 5s kajian kes jabatan pentadbiran di uum. International conference & carnival on management system (incams). 3(1), 141 - 159.
(2018). Understanding mobile commerce intention among nigerians: hybriding tpb, utaut and role of perceived security and awareness. Agba 15th world annual conference. xx(xx), xx - xx.
(2018). Must it be serious? testing gamification, hedonic, and cultural factors in the adoption of smartphone banking. 11th international conference on new challenges in management and business. xx(xx), 87 - 87.
(2018). Does e-satisfaction mediate the relationship between e-banking adoption and its determinants? hybrid approach to tam. 3rd international conference on business management. xx(xx), xx - xx.
(2019). A conceptual framework for logistics service quality (lsq) and omi-channel retailing capabilities in malaysia. 1st international scholars conference 2019 universiti utara malaysia. xx(xx), 33 - 33.
(2019). Does utaut complement tam in the prediction of adoption of e-banking among nigerians? . 1st international scholars conference 2019 universiti utara malaysia. xx(xx), 14 - 14.
(2019). Halal logo or ingredients? : consumer purchase intention oh halal packaged food products. Proceedings of 2nd international conference on business, humanities and education . 0(0), 116 - 123.
(2019). Quality management system iso 9001:2008 and employee satisfaction in private higher education institutions. Seminar wancana pendidikan. 2(), 1 - 6.
(2017). Innovation strategies, Universiti Utara Malaysia UUM, Sintok, Kedah :SBM Publication
(2013). Bab 5 amalan 5s dan kumpulan inovatif dan kreatif, Pengurusan kualiti di institut pengajian tinggi (pp. 105 - 144), UUM Sintok:UUM Press
(2013). Bab 5 amalan 5s dan kumpulan inovatif dan kreatif, Pengurusan kualiti di institut pengajian tinggi) (pp. 105 - 144), UUM Sintok:UUM Press

RESEARCH

Pembentukan pelan strategik lembaga zakat negeri kedah (2019), Member, KEMENTERIAN/AGENSI LAIN
The influence of halal marketing strategies on intention to purchase halal product (2019), Member, ANTARABANGSA
Pembangunan indeks kualiti perkhidmatan zakat negeri kedah (2018), Leader, KEMENTERIAN/AGENSI LAIN
Smes readiness in adopting digital marketing strategies (2018), Member, ANTARABANGSA
An integrated model to enhance malaysia manufacturing product innovation performance (2017), Leader, UNIVERSITI
Developing green growth model of smes for a sustainable business development in malaysia (2017), Member, KPT
An empirical study in comparing the brand indentity and brand image : a case of branding strategies in uum (2017), Member, UNIVERSITI
The impact of food packaging cues on perceived product quality : evidence from pakistani consumer market (2017), Leader, UNIVERSITI
Kajian pasaran dan daya maju projek dalam "manager's coffee" di universiti utara malaysia (2016), Member, UNIVERSITI
Relationship between automotive after-sales service quality, relationship quality, alternative attractiveness and customer loyalty in malaysian national car maker (2016), Leader, UNIVERSITI
Kajian pasaran pembangunan semula taman siswa bandar darul aman (2015), Member, UNIVERSITI
Kesan antesen, risiko serta manfaat terhadap sikap, niat dan belian sebenar produk herba di malaysia (2015), Leader, UNIVERSITI
The influences of e-satisfaction, e-trust and hedonic motivation on the relationship between e-banking adoption and its determinants in nigeria (2015), Leader, UNIVERSITI
Pelan pemasaran mada (2015), Member, KEMENTERIAN/AGENSI LAIN
Relationship marketing and loyalty : the moderating role of long-term orientation in nigeria higher education sector (2015), Leader, UNIVERSITI
Kajian penandaarasan amalan terbaik strategi perniagaan darulaman golf resort bhd (2015), Member, INDUSTRI
The impact of innovation process on innovation outcome and firm performance: an emperical study of electrical and electronics sector in malaysia (2013), Leader, UNIVERSITI
Assessing the relationship among tqm practices, knowledge management, innovation capabilities and innovation performance (2012), Member, UNIVERSITI
Kajian konsep dan pembentukan standard sistem pengurusan kualiti berlandaskan islam dalam industri perkhidmatan bagi perlaksanaan di negara pertubuhan persidangan islam atau oic (the organization of the islamic conference) (2012), Member, KPT
The new measurement/construct of islamic retail store attributes influence on muslim consumer patronage behavior in malaysia (2012), Leader, KPT
The impact of crm implementations on employee job satisfaction and attrition rate: evidence from malaysia call centers (2012), Leader, UNIVERSITI
Influnce of service quality, corporate image and perceived value on customer behavioral reaponses in the nigerian banks: the moderating effects of switching costs and culture (2011), Leader, UNIVERSITI
The direct and indirect effect of internal marketing orientation and brand identity on brand performance: study on uum cob (2011), Member, UNIVERSITI
Work related outcomes through employees perception on soft tqm: the moderating impact of sprituality at the workplace (2011), Member, UNIVERSITI
Employee brand citizenship behavior : the internal marketing perspective (2010), Member, KPT
Market orientation practices of kedah state small medium enterprise (sme) and its effects on organizational performance (2010), Leader, KPT
The impacts of customer relationship management on caller satisfaction in customer contact center industry: evidence from malaysia. (2010), Leader, UNIVERSITI
Pembentukan piawaian sistem pengurusan kualiti islam: kajian konsep dan istinbat hukum serta tahap penerimaan oleh organisasi di malaysia (2010), Member, KPT
Kajian islamic quality management system (iqms) (2008), Leader, INDUSTRI
Determinants of customer satisfaction in financial service institutions (2000), Member, KPT

Occupation

Lecturer

Location

Business Management
Quality Management Institute

Telephone

04-9287467

Email Body

sany@uum.edu.my